Do You Offer Custom Dyeing Or Sweater Quantities?

I sure do! Please reach out and I’ll see what I can do for you.

Can I Cancel My Order?

Within 24 hours, yes! After that, I may already be dyeing or packing.

How Long Does Shipping Take?

Orders usually ship within 1-2 days. Dyed-To-Order yarn ships within 1-2 weeks.

Can I combine Multiple Orders?

If your orders haven’t shipped yet, message me — I’ll do my best to bundle them and refund extra postage.

Do You Ship Internationally?

To select countries, yes. If you don’t see your country listed, please contact me at scout@thepurlingsquirrel.com and I can look into a cost-effective shipping option for you.

Can I Return Or Exchange My Order?

Yes! Knitting needles, crochet hooks, all other accessories and Ready-To-Ship yarn may be returned or exchanged within 14 days of receiving your item(s).

DYED-TO-ORDER yarn is made-to-order/customized therefore returns aren’t accepted unless something arrives damaged or incorrect. If there’s an issue, please reach out within 7 days of delivery.

What If My Package Goes Missing?

Once it’s with the postal service it’s out of my paws, but contact me and I’ll help track it down however I can.

Do You Offer Wholesale Or Trunk Shows?

Absolutely! Yarn shops and event organizers, please reach out — I love collaborating.

Can I Tag You In My Project Photos?

Please do! Tag @purlingsquirrel on social media — seeing your makes makes my day.